Doing Business in South Asia

South Asia is home to world’s largest democracy, some of the fastest growing economies and booming stock markets. Traveling within the region is definitely exciting, especially for those from North America who are well acquainted with vast uninhabited spaces; the network of congested roads and buildings can be overwhelming.

South Asia is is not only a hub for history and cultural diversity, but a force to reckon with, when it comes to global business. In fact many companies from North America have outsourced some of their services to take advantage of time differences in order to offer 24 h service to clients, and reap the benefits of cheaper labor costs.  In the years following the post colonization era foreign investment in South Asia still continued, and although there was a decrease in foreign direct investment in 2012 companies still continue to look favorably upon the region for investment opportunities. South Asia remains a lucrative market and it is always advantageous to be better acquainted with the cultural and social aspects of conducting business in the region.

Our experience in conducting business in South Asia coupled with our knowledge of the cultures prevalent in the region, has provided us with insight in to the business etiquette and protocol used within South Asia. Here are a few business etiquette tips for doing business in South Asia:

1. Time isn’t always money
Don’t expect your 9 a.m. meeting to start on time. Your South Asian counterparts may arrive as late as 9.45 and will not be concerned that they are not on time. This can be frustrating to business associates from North America where punctuality is essential and it is considered rude to be late for a business meeting.

2. There is never a direct No
South Asian society is very polite and its best to avoid using the word “No” during business dealings. “We’ll see”, “Possibly”, “May be” are phrases that can replace the word “No”.

3. Refrain from ordering beef
Opt not to order beef at business meetings as cows are considered sacred in India, which is the largest country in the South Asian continent.

4. Quit your wine-ing
It’s best to limit alcohol to just one glass or none at all as some of the South Asian countries like Pakistan and Bangladesh  are prominently Muslim and alcohol is not permitted.

5. Take my card
Business cards play an important part in conducting business in the region. Business cards are  presented with both hands, like a gift. Take a few minutes to read and look over the card. Do not just put it away or keep it lying around. After taking a good look at it, put it away in a safe place.

6. Titles matter
At business meetings, stick to the hierarchical structure. Credentials and titles matter in South Asia.

7. Religious celebrations are often national holidays
Prior to meeting business colleagues, ensure that you are aware of any religious holidays as most religious festivals are marked by a national holiday. For example, Sri Lanka celebrates the festivals of four religions, Buddhism, Christianity, Hinduism and Islam.

8. Guess who’s coming to dinner
If invited to a colleague’s residence, do not refuse trying out any food that is offered to you. If you do refuse it, it will be taken as an insult. It’s best to at least taste it out of respect for the host.

9. Do not open
If you receive a gift from a business colleague, do not open it in the presence of the one who gave it to you.

10. Suit up
Men are generally expected to wear a suit and women are expected to be modestly dressed in a business suit or pant suit.

11. Let’s do lunch
Do not expect to seal the deal at the very first meeting. Building a relationship matters most in this part of the world and the business deal would follow after the relationship is established.

12. It’s not what you know it’s who you know
Knowing people of influence goes a long way in any business relationship in this part of the world. You will be treated differently if you’re known to someone who is higher up in the corporate structure.

Copyright © 2013 by Professional Edge Consulting

10 Dining Etiquette Do's and Don'ts

Dining etiquette is often overlooked and discounted as frivolous when it comes to projecting a professional image. However, with more business meetings being conducted over lunch or dinner dining etiquette has taken on a more central role in the corporate world.

Here’s a look at 10 do’s and don’ts of dining etiquette. This content comes straight from our program Guess Who's Coming To Dinner

1. Don’t tuck your napkin in to your shirt

Your napkin should lay across your lap with the folded end closest to you. Although it might be tempting for some gentlemen to protect their favourite work shirt or tie, tucking your napkin in to your shirt collar is never an option.

2. Refrain from using cutlery to gesture at the table

This is a common mistake people make when talking at the table. When you’re speaking put your cutlery down, the last thing you want to do is point your fork or knife at a potential client or business contact, this comes across as dangerous and somewhat threatening.

3. Keep your cell phone off the table

Although many of us feel the need to have our phones with us at all times resist the urge to text, call, or use social media during a business lunch or dinner. By keeping your phone out of sight and stored away in your purse, bag, or jacket pocket you will not be tempted to refer to it during your meal. Make sure your phone is on silent. If you are indeed expecting a call, inform the person you are dining with and excuse yourself from the table to take the call.

4. Avoid primping at the table

Many ladies feel the need to touch up their lipstick after a meal. Though projecting a professional image is essential, hair and make up should be reserved for the ladies room and not the dining table. Resist the urge to break out a compact mirror to check your make up and touch up lipstick.

5. Your napkin is not a tissue

Never use your napkin to blow your nose at the table. Your napkin should only be used to dab the corners of your mouth. If you have a runny nose simply excuse yourself and retire to the washroom to blow your nose.

6.  If it falls leave it on the floor

If you happen to drop your napkin or cutlery on the floor during the course of your meal do not pick it up and resume eating. Simply call the waiter over, explain what happened and ask for a fresh fork, knife, or napkin. Although it may seem like common sense to pick it up, keep in mind that you are at a professional business meeting and reaching under the table will make for an awkward moment and come across as unprofessional.

7. Too hot to handle? Don’t blow on it!

If your food is too hot to eat right away, resist the urge to blow on it before taking a bite. Instead wait a few minutes for it to cool down. If others are waiting for you to commence eating simply explain the situation to them and encourage them to proceed.

8. Don’t be picky!

Some restaurants provide you with toothpicks at the end of the meal. Toothpicks should never be used at the table. If you need to use a toothpick to get food out of your teeth, you should always excuse yourself and retire to the washroom. Although toothpicks are presented at the table they should not be used at the table.

9. Never chew with your mouth open

Your food should stay in your mouth while you’re eating. Do not open your mouth and chew food to the side of your mouth. You should also avoid talking with your mouth full as you will risk being rude and possibly spitting food at your colleagues.

10. Maintain good posture

As your mother always told you : keep your elbows off the table. Placing your elbows on the table causes you to hunch or slouch with sends the message that you’re not really engaged in the business meeting. Make sure you sit upright with your hands either folded in your lap or placed on your thighs. You may also rest your wrists on the table but make sure you are sitting up straight. Good posture is a sign of confidence!

Copyright © 2013 by Professional Edge Consulting

6 Introduction Mistakes To Avoid

Introducing yourself and others to key contacts is essential for building business relationships and networking effectively. However there are pitfalls that many professionals can avoid when making introductions.

Here’s a look at 6 introduction mistakes to avoid. This information comes straight from our program How to be a Polite Professional

 1. Looking away: Looking away when you are being introduced to someone gives off the impression that you are disinterested and don’t care about who you are meeting. Always maintain eye contact when being introduced

 2. Making overly personal comments: When introducing someone to a group you should give a piece of information about them. Avoid alluding to divorce, job loss, illness or any sensitive topic. Instead stick to their job title, where they work or what field they’re in. You can even indicate how you met them.

3. Interrupting: Don’t break in to a conversation or simply force yourself into one. Wait until you are introduced to the group or brought in to the conversation.

4. Deferring to one person: Avoid speaking only to one person and ignoring the others in the group. This behaviour is especially prevalent in groups of 3, and makes the person being ignored feel awkward. Make sure you engage with everyone in your group and at least make eye contact and acknowledge people you are not immediately speaking to.

5. Overly enthusiastic introductions: It’s always nice to highlight something positive about the person you are introducing but keep it within reason. Don’t introduce colleagues or clients with superfluous introductions as these tend to embarrass people. Avoid using phrases such as “the smartest person at our firm” “the greatest” “ the most accomplished”  “ the most amazing” etc. These come off as unprofessional and a little immature.

6. Making someone wait to be introduced: Introduce any newcomers to the group immediately, making people wait causes them to feel left out, embarrassed and awkward.

Copyright © 2013 by Professional Edge Consulting

10 Do's and Don'ts of Office Attire

1. Clothes that are poorly tailored and ill fitted are not appropriate for business wear.
Poorly tailored clothes make one look frumpy and ill clad for business. One must remember that first impressions count immensely in the business world and poorly tailored and ill fitting clothes will definitely not give out the image one wants to create in the business arena. Boxy blazers and tops as well as tight fitting tops are inappropriate for office wear. A well tailored suit/ blazer with pants or skirt will give out a professional look.

2. Overly revealing Clothing is a definite No. Too little is too much. 
Revealing clothing be it a low cut blouse or a mini skirt is a definite "NO NO" for the office. Skirts with slits that extend above the knee are not suitable.

3. Underwear is not to be worn as outerwear.
Camisoles are to be worn under a blazer and underwear should be "underwear" meaning they should be worn under other clothing and not to be seen. It portrays a ill image when bra straps are exposed or when pants are worn so low that it reveals underwear.

4. Muscle shirts and spandex is not appropriate. Workout gear is not suitable office wear.
Muscle shirts and spandex is  for working out and for the gym. Never for the office. It's very unprofessional to see one in work out gear, working in an office. This is very poor taste for Business Attire.

 5. Immaculately cleaned inexpensive clothing is far better than soiled and crumpled designer wear.
One doesn't have to buy expensive clothing to look well put together. Clean and well fitting clothing is far better than crumpled and soiled expensive clothing. the over all picture is the image you give out. A well groomed person gives a far better image than one in crumpled un-ironed designer wear.

6. Wearing shorts to work is considered wrong.  However, Walking shorts are considered appropriate in certain offices.
Most offices do not encourage shorts to work merely because shorts come in many different lengths. However, some offices do specify walking Shorts. shorts that extend up to the knee are appropriate when worn with a clean well tailored blouse. Shorts and t-shirt however, do not give a professional image.

7. Micro-miniskirts that make it impossible to sit comfortably are definitely not appreciated in the work place. 
As mentioned above, too little is never too good for the office. Minis skirts make it very uncomfortable for office work, not only for the wearer but also for the other employees.

8. Mismatched bright coloured clothing is actually not appropriate.
Its always best to avoid bright clothing in the office. Geometric designs or pastel floral designs are acceptable and make a personality statement. Polka dots in black and white or neutral colours are acceptable.

9. Most businesses have a dress code and it will do one well, to stick to the dress code.
Most offices want their employees to adhere to a dress code in order to avoid uncomfortable situations. It serves well to follow your office dress code and help avoid embarrassment.

10. Use common sense. Anything that indicates to you that it should not be worn, should not be worn.
Common Sense is the best guide to dressing appropriately in the work place. Trust your instincts, if something doesn’t feel right then it probably isn’t!


Copyright © 2013 by Professional Edge Consulting

Seven rules for effective networking

Networking is one of the most important tools professionals can use to increase their reach within the corporate community. According to a researchers at Harvard Business School 65-80% of positions are filled through networking alone, and many of these positions are not made public.

Recognizing the need and importance of networking in today's work environment, PEC just wrapped up a workshop on networking entitled Cocktails & Conversations. Here's our take on rules for effective networking:

1. Don't discount handshakes: A handshake is your first physical interaction with someone and it takes more time to recover from a bad handshake than it does to give a good one.

2. No complaints: Do not complain about anything to people you meet at a networking event. You may be having a horrible day but complaining about it to people you just met won't get you anywhere. Always keep conversations on a positive note and avoid any negative news or topics.

3. Don't be selfish : Networking is not a solo sport! You should network to help others and not just yourself. If you bear only your own interests in mind contacts will realize that they see no benefit in staying connected with you. Always aim to establish a symbiotic relationship with your business contacts.

4. Stay connected : Aim to establish weak ties as opposed to strong ties. Weak ties are contacts that are more acquaintances than friends. With friends we establish strong ties and often times have the same mutual friends and similar access to information resulting in an inbred network. Weak ties are established by touching base with contacts once or twice a month via email or LinkedIn. Make sure your keep message content relevant to your working relationship.

5. Diversify your network : An effective network will enable you to have access to many different people and their skill sets. The key to this is diversity. While looking to fill your network you should strive to meet people in sectors and industries that differ from your own. By creating a diversified network you will have access to varying skill sets that complement and even challenge your own. This will be helpful building cross-industrial and even cross-cultural working relationships.

6. Get carded : One of the most important things you need to pass on aside from your name and designation is your contact information. It's crucial to carry an adequate amount of business cards when attending networking events. Passing on your business card is not only a means of passing on your contact information it's also a means of requesting information from a new contact; passing on your card will prompt the other to give out his/her card in 99% of cases. It's also a great exit strategy to leave one group and move on to another. Always pass on your card with a leading statement such as "Here's my card do keep in touch".

7. Evaluate your network : It's important to know your network and be aware of the contacts you have and which contacts you'd like to have. Make a list of your top 10-15 contacts and what sectors they're involved in. If you find the bulk of your contacts are from the same sector you may have an inbred network thus you need to diversify. If your network is already diversified you need to watch for dilution and make sure you streamline your network in order to have a balanced mix of contacts from your own and differing sectors.

Copyright © 2012 by Professional Edge Consulting