4 Tips for Success in the Global Workplace

As technology makes our world a smaller place many businesses big and small are engaging in commerce across international borders. The definition of workplace has now expanded to include not just new cities or regions but the whole world, we are indeed witnessing life in the global workplace.

Conducting business on an international level isn’t always easy  as social norms, greetings and introductions and even time restraints differ across cultures. Here are our tips for success in the global workplace.

1. Have an open mind
Being open minded makes the transition from national to international easier as you will be more willing to learn about new countries, their customs, and the way they do business. Things may not always go as planned and tasks that used to be simple before may become more complicated and tedious. Obstacles be they cultural, financial or logistical will arise and you need to be able to think outside the box and get creative.

2. Welcome and embrace change
Making changes to the way you do business, approach projects, and even shake hands is inevitable when working in a global workplace. Change is never easy but being ready for the change and approaching it with a positive attitude certainly makes the transition run smoother. Don’t shy away or be afraid of changing the way you do business, different markets demand different approaches. Chances are you will have a completely different business model or approach for each new market you enter. Think of each new culture, country, or market as a creative outlet, an opportunity to do your job in the different way. The result or product is the same but the method is different.

3. Do your prep work
Preparation and research are essential when working on a global level. You need to be aware of the cultural and social norms of the countries you are doing business in.  There are many sources online that allow you do conduct a cultural comparison between countries. It’s a good idea to compare the country you live in with the countries you wish to enter or are looking to do business with.  The World Factbook is an online tool that provides comprehensive and detailed information about countries, however it focuses more on general information rather than cultural comparisons. To compare cultural differences, we recommend using the The Hofstede Center website as it allows you to compare and contrast cultures using 5 detailed dimensions.  In addition to cultural research you should attempt to learn a few basic words in the native language such as hello, thank you, and please.

4. Seek out local mentors
Locals are the best guides when it comes to learning about a new culture and market.  Seeking out a local professional who can help you learn about the business culture in your prospective market is a good idea, as you will be able to get a first hand account of what corporate life is like.  You can reach out to professionals in your field or similar fields through organizations advocating for trade between your home country and your perspective market. LinkedIn is also a good way of researching professionals in your field, however since these would be cold connections asking for mentorship is not recommended. You can also ask for guidance and information about perspective markets from their local embassies in your home base. Most embassies have trade commissioners that provide information on conducting business in their country.

Copyright © 2013 by Professional Edge Consulting

Doing Business in South Asia

South Asia is home to world’s largest democracy, some of the fastest growing economies and booming stock markets. Traveling within the region is definitely exciting, especially for those from North America who are well acquainted with vast uninhabited spaces; the network of congested roads and buildings can be overwhelming.

South Asia is is not only a hub for history and cultural diversity, but a force to reckon with, when it comes to global business. In fact many companies from North America have outsourced some of their services to take advantage of time differences in order to offer 24 h service to clients, and reap the benefits of cheaper labor costs.  In the years following the post colonization era foreign investment in South Asia still continued, and although there was a decrease in foreign direct investment in 2012 companies still continue to look favorably upon the region for investment opportunities. South Asia remains a lucrative market and it is always advantageous to be better acquainted with the cultural and social aspects of conducting business in the region.

Our experience in conducting business in South Asia coupled with our knowledge of the cultures prevalent in the region, has provided us with insight in to the business etiquette and protocol used within South Asia. Here are a few business etiquette tips for doing business in South Asia:

1. Time isn’t always money
Don’t expect your 9 a.m. meeting to start on time. Your South Asian counterparts may arrive as late as 9.45 and will not be concerned that they are not on time. This can be frustrating to business associates from North America where punctuality is essential and it is considered rude to be late for a business meeting.

2. There is never a direct No
South Asian society is very polite and its best to avoid using the word “No” during business dealings. “We’ll see”, “Possibly”, “May be” are phrases that can replace the word “No”.

3. Refrain from ordering beef
Opt not to order beef at business meetings as cows are considered sacred in India, which is the largest country in the South Asian continent.

4. Quit your wine-ing
It’s best to limit alcohol to just one glass or none at all as some of the South Asian countries like Pakistan and Bangladesh  are prominently Muslim and alcohol is not permitted.

5. Take my card
Business cards play an important part in conducting business in the region. Business cards are  presented with both hands, like a gift. Take a few minutes to read and look over the card. Do not just put it away or keep it lying around. After taking a good look at it, put it away in a safe place.

6. Titles matter
At business meetings, stick to the hierarchical structure. Credentials and titles matter in South Asia.

7. Religious celebrations are often national holidays
Prior to meeting business colleagues, ensure that you are aware of any religious holidays as most religious festivals are marked by a national holiday. For example, Sri Lanka celebrates the festivals of four religions, Buddhism, Christianity, Hinduism and Islam.

8. Guess who’s coming to dinner
If invited to a colleague’s residence, do not refuse trying out any food that is offered to you. If you do refuse it, it will be taken as an insult. It’s best to at least taste it out of respect for the host.

9. Do not open
If you receive a gift from a business colleague, do not open it in the presence of the one who gave it to you.

10. Suit up
Men are generally expected to wear a suit and women are expected to be modestly dressed in a business suit or pant suit.

11. Let’s do lunch
Do not expect to seal the deal at the very first meeting. Building a relationship matters most in this part of the world and the business deal would follow after the relationship is established.

12. It’s not what you know it’s who you know
Knowing people of influence goes a long way in any business relationship in this part of the world. You will be treated differently if you’re known to someone who is higher up in the corporate structure.

Copyright © 2013 by Professional Edge Consulting

Quick Tips for the Business Traveler

Business travel is not always complementary flights and first class lounges. Most business travelers have to deal with long layovers, jet lag, and delayed flights. Here are few tips we’ve come up especially for business travelers.

1. Stay hydrated
With complementary alcohol on board and in business and first class lounges its tempting to indulge in a few drinks. The best away to stay hydrated is to stick to water. Avoid indulging in alcoholic or carbonated beverages. Don’t rely on caffeine to stay awake either as tea and coffee are both diuretics which will in turn dehydrate you.

2. Pack no iron or wrinkle-resistant clothing

Companies such as The Bay and Banana Republic offer wrinkle resistant clothing. No iron clothing is recommended as you may not always have access to an iron, depending on where your travel takes you. A wrinkle eraser spray is also a good investment.

3. Pack effectively

Pack appropriately for the amount of time you will be away. If it’s just a weekend or 3 days you probably won’t need to take a checked bag and can use a carry-on. If your trip exceeds five days you should opt for checked luggage. Cabin baggage should be packed effectively and consist of : a set of professional attire for the next day (should you luggage be lost), your night clothes, and a set of casual attire. Most people skimp on packing their carry-on and forget to account for lost luggage.

4. Avoid eating a heavy meal on board

Eating a heavy meal on board can leave you feeling bloated, uncomfortable, and nauseous. Although jet lag may be causing you to be excessively hungry, try to limit the amount of airplane food you consume. Eat prior to boarding and bring a snack with you. Food bought at the terminal prior to boarding can usually be brought on board. You can also opt for dry packaged food such as granola bars or crackers. Avoid  heavy meats, pastas, and any foods with creamy sauces or dressings

5. Make room for meds

 Getting sick is the last thing you want on a business trip. We recommend packing Gravol to combat nausea or motion sickness, Imodium for an upset stomach or diarrhea, Tylenol for minor headaches and body aches as a result of flying, and ZzzQuil to help you sleep on the flight and adjust to your new time zone.

6. Bring your adapter

Voltage rates vary across the world so we recommend bringing some adapters to ensure that your laptop and cell phone can be charged at your new location. You may need to do some research before to find out what kind of adapter you need and ensure you have one that will fit correctly in to the wall socket at your destination. Charging your laptop and phone on board is recommended so you will be fully ready for your business meetings when you land.

7. Add a little O2

We discovered a product called Liquid Oxygen by O2 Spa Bar (a gender free formula is available in duty free shops). Adding a few drops to your water while on board will help with fatigue and jet lag. Remember to add it only to water and not any carbonated or alcoholic beverages. You can also place a few drops on your tongue for a more concentrated dosage.

8. Stay in touch

If possible purchase a sim card that will be compatible with your new location. You can do this prior to departure or on arrival. We recommend using a local sim card as roaming rates can be quite expensive. Purchasing a roaming package from your wireless services provider prior to departure is a good idea in case you are unable to locate a local sim or need to get in touch with your office during your journey.


Copyright © 2013 by Professional Edge Consulting