Thursday 20 September 2012

Are we losing that personal touch while trying to "stay connected"?


With the influx of new technology aimed at making the corporate world more accessible to citizens everywhere all the time, we seem to spend a lot of time trying to “stay connected”. These days everyone’s got a blackberry, iphone, or another variety of smart phone that “connects” them to everyone else. But just how well do we know the people that we email, tweet, text, or add on Facebook?

In the corporate world we use social networking tools and social media to grow our networks and promote our businesses. Most professionals prefer to connect on LinkedIn but just how many of the contacts on LinkedIn have they actually met? Do they even know 50% of the people on their friend or contact list?

It’s much easier to email a colleague about a report that’s due or finalize plans with friends over whatsapp than it is to actually pick up the phone and call them. In person interaction seems to be at an all time low as new developments in technology are slowly making in person meetings a thing of the past, with most progressive companies using group chats, conference calls, and Skype. All this technology may not be a good thing for our own social nuances as we don’t see people face to face or interact with them in person, leaving us without the need for expressing emotions and exchanging niceties. Sure we can write someone a nice a message or email but wouldn’t it be much more effective in person? Or even a hand-written note as opposed to a typed text?

“Staying connected” can also remove us from the real world! We’ve all seen it before, the busy executive always checking his blackberry with not a moment to spare for lunch or even to say hello to staff walking by his office. Even when he does meet with friends or colleagues in person he has very little to say because he’s always so absorbed in his blackberry and hardly makes eye contact. He may think he’s staying afloat of what’s going on in the world but he’s missing first hand interaction. His dependence and devotion to his blackberry makes him come across as being self-absorbed; too busy to care about what others have to say and just downright rude. Although he thinks he’s staying connected he may very well be ostracized from social groups for his reclusive behavior.

Connections can be made online but are strengthened in person, through human interaction. After all isn’t that the point of networking events? Even though smart phones and laptops are  invaluable assets to self-promotion and growing a business they do not trump one-on-one human interaction. The reality is we need to be able to see and speak to someone in person in order to trust them and buy their product.

Copyright © 2012 by Professional Edge Consulting